Electric Vehicle Hire – Frequently Asked Questions

We are more than happy to set up business accounts subject to the usual credit checks and your acceptance of our standard Account Terms & Conditions. Please telephone or e-mail us for an application form and a copy of our Account & Hire T&Cs.

We accept all major credit cards underwritten by MasterCard and Visa, but with apologies we do not take American Express or Diners Club cards.

Our standard rental charges include basic vehicle hire and VAT (prices clearly state whether VAT is included or excluded). Insurance is not included where driver-provided cover is used.

Important charges & deposits to note:

• Damage Deposit: You will be required to pay a damage deposit prior to your hire starting. The deposit amount depends on whether you are taking out EVision insurance or supplying your own policy. The exact refundable excess* amount is shown on each individual vehicle page under the Insurance Information section.

• Delivery & Collection: A delivery and/or collection fee will apply if you choose not to collect or return your EV directly to our premises.

• Optional Damage Waivers: Tyre Damage Waivers (£4.00/day, VAT-free) and Windscreen Damage Waivers (£4.00/day, VAT-free) can be added to protect against unexpected damage upon return.

• Special Requests: Any bespoke requirements are priced discretionarily, and we always do our utmost to keep extra costs to an absolute minimum.

*Subject to the vehicle being returned in a satisfactory condition.

Should you wish to cancel your booking prior to the rental start date, please refer to our Terms and Conditions for full details.

Yes, a refundable damage deposit is required for all hires prior to vehicle collection. The exact deposit and excess amount depends on whether you use EVision’s insurance or supply your own comprehensive policy, and can be found under the Insurance Information section on each vehicle’s dedicated page.

Deposits are processed for return approximately 7-10 working days after the hire ends, provided the vehicle is returned in a satisfactory condition.

Upon satisfactory return of our vehicle, customers will receive their deposit back within 7 – 10 working days.

Our short term rentals start from one day, which is based on 24 hours. We also offer long term hire periods as well.

We use a live online booking system whereby clients are able to book and pay for electric car hire or electric van hire via our website.

The electric vehicle you have requested is not reserved and booked until payment has been made.

To ensure the specific electric vehicles you are interested in is reserved and booked for your specific dates, please reply with your requested documents and payment, as soon as possible.

Yes, absolutely. Direct Debit is available, particularly for long-term hires and corporate business accounts. Once your booking is confirmed, our accounts team will reach out to collect the necessary details and set up your Direct Debit mandate before your hire begins.

5 years if hiring a Tesla, Jaguar I-Pace, Porsche Taycan, Audi e-tron, Polestar 2, Mercedes EQC and EQV or any of our electric vans including the Vauxhall Vivaro-e and Renault Kangoo.

3 years if hiring a Renault ZOE, BMW i3, Hyundai Ioniq 5, Kia E-Niro, Kia EV6, Kia Soul EV, Vauxhall Corsa-e, Vauxhall Mokka-e, Volkswagen ID.3 or Volkswagen ID.4.

It may be possible, depending upon how many points you have and what you accrued them for. Please call our team and we will do our level best to find a way to accommodate you.

The minimum age requirements will be shown on each individual car page. Please refer to these for more information.

The answer is yes, provided you have all of the following: 

• You have your own insurance and include EVision on the policy as the car owner.
• You provide us with the damage deposit amount shown on the specific vehicle page. The deposit is refundable when the vehicle is properly returned in a satisfactory condition.
• You have no more than 6 points on your licence. 
• Must have held a driving licence for 5 years or more (anyone of any age can drive it, the car will just need to be insured by the driver).

If you are not able to provide details for all of the above, unfortunately you will be unable to hire the car from EVision.

When hiring a car from EVision Electric Vehicles, we will require 3 things from you:

• 2 letters showing your full name and full address i.e. utility bill / bank statement
• Your vehicle licence check code, generated via the DVLA website
• A photocopy of your driving licence

If you do not hold a British Driving License, then you would need to send us a photocopy of the front and back of your driving licence initially. We would then get this checked over with our own insurance company to ensure you can indeed hire the vehicle. We would let you know as soon as we have heard back from the insurance company.

Vehicle hire rates are per vehicle. If you choose to use EVision’s insurance, each additional driver added to the policy incurs the same insurance charge as the primary driver. All drivers must meet the applicable minimum age and driving licence requirements.

EVision’s standard opening hours are as follows:
Mon – Fri: 0800 – 1800 hrs.
Saturday and Sunday: Out of hours (Appointment Only) Fees Apply.

If you would like to collect/drop off an electric vehicle outside of these hours there will be a £25+VAT charge.

Any hires made through EVision are based on a 24 hour period. If you’re unsure of times, or would like to enquire about hire times prior to booking, please give the team a call on 01634 914063. 

When booking on our website, simply select your preferred hire start date.

If you request delivery, your vehicle will arrive on your selected start date.

Our team will contact you via phone or email beforehand to confirm all hire and delivery details.

Unfortunately we would be required to charge a late return fee if a vehicle is returned after the stated time of the hire. 

You will need to calculate and plan your charging route with as much care as you plan your road route before you set off. Chargers may be broken or not in use, and you could find yourself trapped or stuck with a slow charger and not be able to get the car back within the hire period and incur the late return penalty.

We always recommend choosing a charging area where there is more than one charging venue, so you have 2 additional places to try. Familiarise yourself with the ZapMap app a few days before you travel. It will take time to understand the meaning and significance of the icons and their relationship to the car you hire and your journey.

Yes, absolutely! We always do our very best to accommodate hire extensions so you can keep enjoying your electric vehicle.

Simply contact our team as early as possible via phone or email to check availability. Because we operate a large fleet, we can usually extend the vehicle you’re currently driving. If your specific car happens to be pre-booked by another client, don’t worry – we’ll happily help you seamlessly transition into another fantastic vehicle from our fleet.

Please note that hire extensions are subject to availability and standard pro-rata rates.

Yes you may. Please note, however, that you leave your vehicle at our premises at your own risk and we cannot accept any responsibility for its safe-keeping; nor can we accept liability for any damage it may sustain whilst left in our car park.

Initially, we would have to carry out some standard procedure checks. If approved, please kindly note there will be an additional cost on the insurance if you are taking the electric car outside of the UK.

International Insurance will be subject to £50 + VAT Admin & Processing Fee.

*All Hires: Fair Usage Policy applies. See Terms & Conditions.

Electric vehicle hires for less than 12 months benefit from 150 miles usage per day.

Rentals of 12 months + are subject to 10,000 miles per annum / pro rata.

• ULEZ – All of our electric vehicles are 100% emission-free and exempt from London’s Ultra Low Emission Zone (ULEZ) daily charge.

• Dartford Crossing & Congestion Charge – Tolls and congestion fees are the renter’s responsibility. Standard Dart Charge tolls apply, and electric vehicles driving in London’s Congestion Zone are subject to daily charges. Please ensure you pay these charges online before or on the day of travel to avoid penalty charge notices (PCNs).

The hirer must pay​ for any​ parking charges or traffic fines incurred during the rental period related to their use of the vehicle.

EVision will charge the hirer an admin fee of  £30 + VAT to cover the time and costs of processing this mandatory documentation.

The hirer shall also pay for any fees and/or fines incurred by the London Congestion Charge and any other local or national charges accrued.

We have convenient pickup locations across Kent, Devon, Durham and Yorkshire. For full details, including specific collection points and locations.

• EVision Head Office – Whitewall Road, Strood, Kent, ME2 4DZ
• Verbeer Manor, Willand, Cullompton, EX15 2PE
• Langley Park, Co. Durham, DH7 9TT
• Willowbridge Lane, Castleford, WF10 5NW

For more information please visit: https://www.evisionevs.co.uk/collection-point

We ask that you return your electric vehicle with enough battery charge for our team to safely inspect, clean, and move the car around our premises before prepping it for the next client.

Our fleet is constantly expanding with the latest electric models from top global manufacturers. Whether you need a compact city hatchback, a spacious family SUV, a luxury performance saloon, or a commercial electric van, we have options to suit every driver and budget.

Visit our Electric Cars page to browse the full fleet and use our filters to sort by seating, driving range, brand, and price.

Yes, absolutely! We offer a wide selection of commercial electric vans suitable for all types of businesses and personal projects. Our fleet ranges from compact city vans to large cargo vehicles, available for both short-term rentals and long-term hires.

Explore our full commercial fleet on our Electric Van Hire page, where you can compare payload sizes, battery ranges, and flexible rental options.

When you hire from EVision, we include full maintenance and service costs, including tyre wear and a mileage allowance of 150 miles per day for hires less than 12 months.

No, EVision Electric Vehicles does not provide pre-adapted disabled-friendly or wheelchair-accessible electric vehicles (WAVs) as part of the standard rental or hire fleet. However, for long term rentals with prior permission we may allow modifications to be made. Please contact our team to discuss this further.

Yes, all electric vehicles from EVision Electric Vehicles come with charging cables included.

You can charge your EV easily using public networks across the UK.

On the Road: Thousands of public charging points are available nationwide via major networks like BP Pulse, Pod Point, Gridserve, and InstaVolt.

We strongly recommend downloading the ZapMap app before your trip to view live charger availability, speeds, and locations along your route.

If you happen to be near our Head Office in Strood, our sister company, Tap Zap Go, offers ultra-rapid 120kW charging at just 49p per kWh right next to our office.

While we do not operate a general showroom with all vehicles on display, we are happy to arrange a viewing if there is a specific model you are interested in hiring.

To arrange a visit, please get in touch with our team:

• Phone: 0345 557 4545

• Email: mail@evisionsevs.co.uk

No, our electric golf carts are not road legal. They are designed exclusively for use on private land, estates, commercial yards, and private grounds.